Get in Touch With Us
Got a question about one of the online casinos we've reviewed, spotted something that needs updating, or want to flag a concern? Here's how to reach the gbcimpact.org team and what you can expect once you do.
How to Reach the Team
Email is the best way to get in touch. We read every message that comes in and try to respond within a couple of working days. Reach us at [email protected].
If you can, tell us upfront what your message is about — a review you're asking about, a correction, general feedback, or something else. That small detail helps us route your message to the right person and avoid unnecessary back and forth.
What We Can Help With
We cover new online casinos available to US players, including welcome offers, licensing, banking options, and game selection. Reasons readers typically contact us include:
- Questions about a specific casino — If you want more detail on how we rated an operator such as those featured on this page, or how a bonus offer works, ask and we'll clarify.
- Corrections — Bonus terms, licensing details, and payment options change. If something looks out of date or inaccurate, we want to know so we can check it and fix it.
- Content suggestions — If there's a topic, state, or casino type you'd like us to cover in more depth, tell us. Reader input genuinely shapes what we write about next.
- Partnership or editorial enquiries — If you represent an operator or affiliate program, introduce yourself and explain what you're proposing.
- Responsible gambling concerns — If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, say so in your message. We'll point you toward self-exclusion tools, deposit and time limits, and support services rather than trying to advise you ourselves.
Before You Contact Us About a Casino
A few things are worth checking first, since they answer most of the questions we receive:
- Bonus terms — Welcome offers like those shown above always carry conditions: wagering requirements, game restrictions, expiry dates, and maximum withdrawal caps. Read the operator's own terms before you claim anything, since the exact figures sit with the casino, not with us.
- Licensing and eligibility — Availability depends on where you're physically located and the laws of your state. You generally need to be within a state where online casino play is permitted, and meet the minimum gambling age, which is commonly 21 though it can vary by activity and state.
- Identity verification — Most licensed casinos require identity checks (KYC) before a withdrawal is processed. This is standard practice, not a sign of a problem with your account.
If you're weighing up options outside the mainstream US-licensed market, our page on Best Non GamStop Casinos 2026 covers a different category of sites and may answer questions that fall outside what this contact page can help with.
A Quick Note on Independence
Online Casinos may earn commission when readers sign up through links on this site. That relationship never decides how we rank or write about an operator — our editorial ratings and any concerns you raise with us are handled the same way regardless of commercial arrangements.
What Happens After You Send a Message
A real person reads and responds to every message — we don't rely on automated replies to close out enquiries. Response times are usually within a couple of working days, though this can stretch a little during busier periods.
If your message relates to a factual error on the site, we'll look into it and update the relevant page once we've confirmed the change. If it's a responsible gambling concern, we'll respond with relevant support resources rather than general reassurance.
Looking for Gambling Support Right Now?
If you or someone you know needs help with gambling, most states offer a dedicated problem gambling helpline, and national organizations such as the National Council on Problem Gambling operate a confidential helpline and online chat. Many licensed US casinos also provide built-in tools — deposit limits, time-outs, and self-exclusion — directly within your account settings. You don't need to wait for a reply from us to access these; they're available any time.